KarvoA new client rang at 17:20 about a dismissal. Your secretary left at five.
Karvo answers your firm's missed, overflow and after-hours calls. It takes down the new matter, collects what you need for a conflict check, books the consultation and passes messages to the right attorney. It never gives legal advice.
New matters, ready for your conflict check
For a new enquiry Karvo takes the caller's name and number, the names of the other parties, the kind of matter and how soon they need help. You run the conflict check. You choose whether Karvo books the consultation straight away or waits until you've cleared it.
Consultations and existing clients
- Consultations. Booked into the attorney's diary. Karvo can quote your consultation fee if you want it quoted.
- Existing clients. A message for their attorney, with the matter name, sent on as soon as the call ends.
- Urgent calls. The ones you mark as urgent, say an arrest or an urgent application, go to a person at once.
- Disclosure. Every caller hears that Karvo is an automated assistant and that the call is recorded.
- Mokoena & Partners AttorneysLegal demo · fictional firmcode 9820
Call as a new client. Describe a matter, ask what your chances are, ask for a consultation. Notice which question it won't touch.
Why it never gives legal advice
South African courts have already dealt with AI in legal work. In Mavundla v MEC (KZN High Court) and Northbound Processing v SA Diamond and Precious Metals Regulator (Gauteng High Court), papers relied on cases that don't exist, and the judgments were referred to the Legal Practice Council for investigation (ENSafrica, 30 Oct 2025; GoLegal).
That is the line Karvo stays behind. It books, takes messages and records what the caller said. Every note it writes is for an attorney to check before anyone relies on it.
Confidentiality
Karvo signs a confidentiality agreement with your firm that covers privileged information, alongside a POPIA operator agreement. Recordings and notes belong to the firm and are deleted within 30 days if you stop. How Karvo handles POPIA and the LPC →
Also: court bundles and collections letters
We prepare court bundles (indexing, pagination, copies) for R750 to R2,000 a bundle, and standard collections letters from your template for an attorney to check and sign.
Start with a 30-day pilot
R1,500 excl. VAT, setup waived, paid upfront. Your firm stays responsible for every legal decision, either side can stop on 48 hours notice, and you get a weekly report of every call handled.